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FREQUENTLY ASKED QUESTIONS

GENERAL

 

Free 100 USD/EUR Bet Offer Terms and Conditions

  • The Free Bet Offer is only valid to NEW Datbet customers who successfully register a Datbet Sports Account.
  • The Free Bet offer is only permitted once per person, household, family, household address, email address, credit card number or shared computer environment (example: a library, workplace, fraternity, university or school).
  • The Free Bet applies only to Sports and ESports bets
  • The Free Bet offer cannot be used in conjunction with any other NEW Customer offer.
  • Datbet reserves the right to withhold or void a Free Bet and/or its associated winnings should we believe that this offer is being abused or where irregular betting patterns are present. This includes any breach of these terms or if there is evidence that a customer is using a Free Bet or other promotional offers to guarantee profits regardless of the outcome.
  • Datbet reserves the right to change the offer and its terms at any time, including the cancellation of the promotion.
  • By participating in the Free Bet Offer you agree to abide by the above Terms and Conditions.
  • The value of the Free Bet is dependent on the customer’s first deposit.
  • To qualify for the Free Bet Offer a minimum first deposit of 10USD/EUR must be made (or the customer’s currency equivalent)
  • Single line multiple bet do qualify for the free bet (e.g. doubles, trebles, 4 folds, etc…).
  • Each way bets do not count towards free bets
  • All free bets are forfeited upon player cash ins
  • The maximum Free Bet available is 100USD/EUR and will be awarded upon a first deposit of 400USD/EUR (25% of initial deposit)
  • To activate a Free Bet:
    • a customer MUST send mail to admin@datbet.net with title FREEBET on the same day the deposit was made;
    • a customer MUST place bets totalling the value of their initial deposit;
    • each bet must be to the value of 5USD/EUR or more (or the customer’s currency equivalent);
    • each bets must be placed at odds of 3/4 (1.75) or over to count towards wagering;
    • each bet MUST be settled within 30 days of the first deposit being made.
  • NOTE: voided bets do not count towards wagering to activate a Free Bet.
  • Upon qualification, a Free Bet to the value of the initial deposit will be activated and instantly made available on the customer’s account.
  • The Free Bet will be activated upon the final settlement of the qualifying bet that reach the initial deposit value.
  • The Free Bet will expire after 30 days of the customer’s first deposit being made.
  • The Free Bet is non-refundable.
  • The Free Bet stake is not included in any returns.
  • The Free Bet must be used in its entirety as a single transaction/bet.
  • The maximum return on any Free Bet stake is 2000USD/EUR (or equivalent)
  • Should the Free Bet be placed on a selection that is later voided, the stakes will be returned to your account as a Free Bet.
  • A redeemed Free Bet will not count towards qualification to view streamed events.

 

Meet Skrill! Get 100 USD Deposit bonus!!

Only during first week of LCS and only for already registered users the special promotion is here! Deposit bonus up to 100 USD is available to all who deposit during LCS first week. Just deposit via Skrill to your DatBet account and send mail with title BONUS(only Skrill deposit apply for this bonus)*. Skrill is easy to use payment gateway offering similar features as PayPal. You just need to register an account add founds or credit card and use send money option to support@datbet.net! Promotion will be granted to all deposits made from 17th January 17.00 CET and before 26th January 19.00 CET.  Read more

*Deposit bonus terms and conditions apply. Bonus will be granted as 20% of deposit. Bonus needs to be wagered at least 3 times with odds 1.8+ before withdrawal. To apply send mail with title BONUS to admin@datbet.net. Promotion available to users registered before 19.00 CET 14.01.2014. Promotion cannot be used together with other promotions.

How do I get started?

To play, you need to create an account. After your account is created you will need to deposit funds into your account. As soon as money is in your account you can bet on your favorite sports.

Is online gambling legal?

Gambling online for real money is legal in most countries. However, some countries do not allow online gambling. You must abide by the applicable laws in your jurisdiction or area. In order to play for real money you must first consent to our Terms and Conditions.

Are my winnings subject to taxes?

It is your responsibility to find out what the tax implications are in your jurisdiction. Every country has unique tax laws and it is up to you, the player, to pay taxes on your winnings as applicable.

Who should I contact if I have questions or problems?

If you are having any problems with your account or your software, contact our customer service at:

E-mail: support@datbet.net

 

BETTING BASICS

 

Placing a single wager

Regarding all events for live betting, we’ll always post schedules and odds. Simply click the BET button next to the wager you’d like to make and it will appear on your Bet Ticket as a Straight Bet (single wager) by default. Enter the amount you’d like to wager, select Confirm bets and hit Place Bet. That’s it.

The money you wagered will be deducted from your account, pending the outcome of the wager. If you win your winnings are automatically and instantly credited to your account.

Placing a Multiwager

Choose all the games/selections you would like to have in your multi bet. Put your stake in the box besides the multi you like to play and confirm your bet. The total cost for your multi bets will be rendered below this section. The stake you enter to right of the multiple bet chosen will be multiplied with the amount of lines available in the chosen multiple bet.

Calculating Winnings

As you build your Bet Tickets the Total Potential Win amount is automatically updated live as you adjust your wagers to give you an accurate payoff amount if the entire ticket wins. We display the price you will get based on the wager amounts and odds/lines you’ve selected. It’s that simple.

BANKING

Is there a charge when I make a deposit?

 

The charges per banking method may vary. Confirm the various costs with your processor.

Can I use my friends VISA/MasterCard to deposit money?

No. All deposits must be done by a card or account that belongs to you.

Why are my credit card deposits being rejected?

Credit Card transactions can be rejected for a number of reasons, many of which have nothing to do with your credit. For example:

1. Your deposit request is sent securely via the Internet but if your transaction is delayed along the way, our processing centre will reject the transaction rather than processing it with incomplete data. Internet problems and traffic congestion can also cause rejections.

Solution: A repeated deposit will usually resolve this problem, unless there is a major hardware/software failure.

  1. Card number or expiry date mistyped or CVC2/CVV2 number on the back of your card incorrect – these are rejections due to erroneous card data submitted.Solution: Another deposit and a little bit of attention to detail will resolve this.
  2. Your billing information doesn’t match the credit card information that you entered on the Deposit page. For instance, if you have entered a different post code (Zip code), or your residential address is different to your billing address, the purchase is likely to be rejected.Solution: Ensure valid personal data is provided in the account.
  3. Some credit cards may also have been blocked for international sales.Solution: Contact your bank and ensure the card is open for gaming and international online transactions.
  4. Your credit card company may have set controls (or barriers) to prevent potential fraudulent transactions or transactions from Gaming merchants. For example, if several deposits have been made within a short period of time, your credit card company may block your credit card for all transactions. This is an automatic response and may also happen if three or more transactions for the same amount are processed by one merchant (or processor) to your credit card.Solution: Contact your bank and inquire about rejection reason for the transaction(s) in question. In case the bank is unaware of any transactions you refer to, this mean that those were rejected by bank’s transactions firewall and prevented from main fraud checks. These issues are to be resolved between you and the bank, as highly confidential.
  5. You may be trying to deposit from a country that we unfortunately do not accept payments from.Solution: Check to make sure that your country is not included in the following list: US, Israel, Malta, Cuba, Iran, Iraq, Ivory Coast, North Korea, Nigeria, Sudan, Syria.
  6. Deposits rejected by Betway.com risk system.Solution: Feel free to contact ourCustomer Support Teamfor more details and advice.

What is Ukash?

 

Ukash is the safe way to spend online. Getting Ukash is easy and convenient with more than 460,000 shops, petrol stations and kiosks globally selling Ukash products. You simply exchange your cash for a unique 19-digit Ukash code. Don’t worry if you’re not sure how much to get. If your Ukash code is more than the value of the purchase, you’ll receive any change as a new code to use the next time you shop.

Ukash is safe and can be used immediately for secure payment. Your Ukash code is valid at thousands of websites. You can also load prepaid cards and eWallets. Plus, receive added security that negates any risk of ID theft because you don’t have to give any personal or financial details. Find out how to get Ukash in your country at www.ukash.com.

Where can I buy Ukash?

Find out where to purchase Ukash with our store locator at:

www.ukash.com/en-GB/where-to-get/

or use our app:

  • Available for iPhone on the App Store:

http://itunes.apple.com/app/ukash/id417005253?mt=8

  • Available for Android on Google play:

https://play.google.com/store/apps/details?id=com.ukash&feature=search_result#?t=W251bGwsMSwxLDEsImNvbS51a2FzaCJd

How Do I Make a Full Payment with My Ukash?

 

  • When you are directed to the checkout, cashier, deposit or payment page choose the option to pay with Ukash.
  • You will be asked to enter your 19-digit Ukash CODE. The Ukash CODE is the number that starts 633718.
  • Please enter all 19 digits without spaces.
  • Then enter the value as it is shown on your Ukash code.
  • DO enter the value with a dot (.) not a comma (,) e.g. Fifteen Euro & ninety nine cents should be entered as 15.99.
  • DO NOT enter the currency. The system will automatically recognise the currency from the CODE that you enter.

How Do I Make a Part Payment with My Ukash?

 

  • When you are directed to the checkout, cashier, deposit or payment page choose the option to pay with Ukash.
  • Confirm the basket amount or how much you wish to pay, NOT the code value.
  • You will be asked to enter your 19-digit Ukash Code. The Ukash Code is the number that starts 633718.
  • Then enter the value as it is shown on your Ukash code.
  • DO enter the value with a dot (.) not a comma (,) e.g. Fifteen Euro & ninety nine cents should be entered as 15.99.
  • DO NOT enter the currency. The system will automatically recognise the currency from the CODE that you enter.
  • A new Ukash Code will be generated automatically for the ‘change’ value, the difference between your payment amount and the code value.
  • The new Ukash Code, value and Use-By-Date will be displayed on the screen.
  • You should print this screen or write down the new code, value and use-by-date. Some websites may send the change details to you via email.

My Ukash is not working what should I do?

 

If you are trying to pay with Ukash and it won’t work, then check these possible reasons first before contacting Ukash Customer Support.

Is the system working? – Occasionally the Ukash payment system or the merchant’s own cashier system will be unavailable due to maintenance, technical or network reasons. Check for any messages at Ukash.com or on the merchant’s website regarding system ‘downtime’. If this could be a reason try the site again later.

Check the use-by-date – All Ukash has a use-by-date, so please check that your Ukash is still valid. Please note that Ukash issued from PayPoint terminals in the UK and Ireland shows the use-by-date in the format YYMMDD.

Is it still unused? – You can only use a Ukash code once so please ensure that the details you are using haven’t been used previously.

Which number? – You should enter the 19-digit Ukash Code. The Ukash Code is the number that starts 633718. Please enter all 19 digits without spaces. In some countries only the last 16 digits of the Ukash Code are shown, starting with 718. Enter 633 followed by the 16 digits shown.

Entering the value – Enter the value as it is shown on your Ukash code. Enter the value with a dot (.) not a comma (,) e.g. fifteen euros & ninety nine cents should be entered as 15.99.

Always enter the value as shown – even if you are making a part payment it is important that you always enter the Ukash value shown on the code, not the value that you wish to pay. The system will automatically create ‘Ukash Change’ for you.

Do not enter the currency – The system will automatically recognise the currency from the Code that you enter.

Age restriction – Some merchant websites will not accept payment by Age Restricted Ukash. In the UK and Ireland Ukash issued from PayPoint may be Age Restricted and this will be shown on the paper receipt. If you have an Age Restricted Code that was incorrectly issued you can request a replacement by contacting Customer Support.

How does withdrawing work??

To comply with Anti Money Laundering practices, the system will suggest you to withdraw to the options originally used for depositing.

The logic is simple and straightforward: if you deposit $10 with a Visa, you will need to withdraw these $10 back to the same Visa before you can withdraw to another method.

If you only used one method to deposit and wish to withdraw your winnings, then you will be able to withdraw the entire amount in one transaction.

If you used several methods for deposits and you now want to withdraw your winnings, you must first cover the outstanding amounts for each of the deposit methods used. Each method will require a separate transaction. After this, you may withdraw your winnings to any method of your choice or even register a new one.

In general, you will be faced with two types of withdrawal: a withdrawal to clear your required amount on a particular payment method and a withdrawal to withdraw your remaining winnings to any method of your choice.

Due to processing cost players are required to place at least three bets of their deposit before withdrawal.

How does withdrawing work? I don’t have an utility bill. What can I do?

To comply with Anti Money Laundering and customers safety practices we require ID scan to all withdrowals. In very special cases(less then 1%) an utility bill or phone authentification may be required, however only when there would be doubts about the customer authentfication.

What are withdrowing limits?

The minimum and maximum values listed in banking section are to act as a guideline only. Actual limits may vary according to the daily exchange rate versus the USD.

Currently max withdrowal limit is 1,000 USD per 30 days.

TECHNICAL

 

I have technical problems playing, what should I do?

 

Please see the respective FAQ section. If you can’t find the answer you’re looking for there, please send an e-mail to: support@datbet.net

Which browsers do you support?

DatBet.net supports Internet Explorer, Google Chrome, Mozilla Firefox, Opera and Safari. To be able to give you the most secure experience as possible, please make sure your browser and system is always updated to the latest version..